Santanu Chatterjee
Service Delivery & Operations Leader | Customer Experience | Incident & Escalation Management | Team Leadership | Operational Excellence | Stakeholder Management · Zillow
21h ago
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Senior Engineering ManagerZillow
Looking for your next opportunity in Engineering Leadership? Or know someone who might be a great fit?
We’re looking for talented individuals to join our team at Zillow!
What you’ll do
🔹 Build and grow a high-impact founding team that owns platform, Progressive Delivery, migration, and mobile-release work as first-class contributors.
🔹 Establish a follow-the-sun operating model with defined overlap, handoff practices, async-first documentation, and a phased India on-call rotation.
🔹 Hire a senior founding team and set and hold a high hiring bar.
🔹 Partner with US area leads and the TPM to allocate capacity, limit work in progress, reduce context switching, and drive predictable delivery.
🔹 Raise the bar on operational excellence: on-call practices, incident response, post-incident reviews, SLOs, runbooks, and toil reduction.
🔹 Champion AI-first delivery across the SDLC, including agentic migration, AI code review, rollout analysis, and platform operations.
🔹 Create a healthy engineering culture across time zones with clear goals, feedback, performance management, development plans, and technical-leadership growth.
What you’ll bring
🔹 10+ years of professional software engineering experience, including 5+ years managing engineering teams that build backend, platform, infrastructure, SRE, or developer-productivity services.
🔹 Staff+ technical depth and sound judgment: able to align business goals with platform capabilities and guide architecture beyond the immediate team.
🔹 Strong operating experience: production ownership, on-call, incident response, observability, runbooks, and improving reliability over time.
🔹 A proven hiring and talent-development bar: able to recruit, assess, onboard, mentor, and manage performance with clarity and empathy.
🔹 Exceptional written and verbal communication across seniority levels and geographies; comfortable with async-first decision-making.
🔹 Demonstrated ability to build trust with distributed stakeholders and represent India engineering as a peer ownership function.
Preferred Qualifications
🔹 Experience building or scaling a new site or distributed engineering team, especially across US–India.
🔹 Experience in DevEx, platform, CI/CD, cloud infrastructure, release engineering, or SRE organizations supporting many internal customers.
🔹 Hands-on familiarity with AWS, Kubernetes, Terraform, GitLab, CI/CD runners, observability tooling, and modern incident management.
🔹 Experience applying AI to engineering workflows with a quality, governance, and developer-trust mindset.
Interested? Or know someone who could be a great fit?
Feel free to DM me or tag someone who might be interested. Happy to connect and help with a referral!
#Zillow #WeAreHiring #EngineeringManager #SoftwareEngineering #EngineeringLeadership #PlatformEngineering #DevOps #SRE #Hiring
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