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Wanted: Someone Who Can Smell a Complaint Before It’s Written. Most customer support roles begin when something goes wrong. This one is about making sure it doesn't. In Dr. Pal's NewME we're hiring a Customer Experience Executive. So, in practice, you'll be the person who spots problems before they escalate. You won't wait for complaints to land in your inbox. You'll notice the coach who replied a day late. The client who's suddenly gone quiet. The small confusion today, that could turn into a big frustration next week. You'll spot it, flag it and get it fixed before the client even feels the need to complain. What you'll actually do - Work closely with Dr. Pal and the management team. - Stay connected with clients throughout their journey and genuinely understand how they're doing. - Understand enough about clinical health coaching to recognise when something is off and when it needs immediate attention. - Go the extra mile for clients, not because a process tells you to, but because you care about their experience. - Hold the bar at 10/10. Not 8. Not "mostly fine." You're probably right for this if: - You have at least 3 years of experience in customer support or customer experience. - You are a smart cookie: quick, curious and hard to fool. - You can read between the lines of a message without being told to. - You'd rather raise a flag early and be wrong than stay quiet and be right too late. - You're genuinely interested in health and wellness and willing to understand the clinical side of things. The practical bits - Fully remote role. - You'll need your own laptop and a reliable internet connection. A word about this role - This is a highly critical position. - You'll be the face clients see when things are going well and when they aren't. - If you like quiet, predictable days, this isn't for you. - But if you like solving problems, taking ownership and being the reason someone stays, renews and tells their friends about us, we'd like to hear from you. How to apply Send us a 1-minute video answering these questions: 1) Tell us about a problem you spotted and resolved before anyone else saw it coming. 2) Why do you think you'll fit this role? 3) Why does this role interest you? No cover letters. No lengthy applications. Send your 1-minute video to WhatsApp: +91 99945 87337. Subject: Application - Customer Experience Executive (NewME)